Terms and conditions

1. SCOPE AND CONTRACT DOCUMENTS

These Terms apply to all contracts for iMATRIX - AI Suite and related services. Customer terms apply only where we expressly accept them in writing. In the event of conflict, an individually agreed proposal or order confirmation, a data processing agreement and then these Terms take precedence. Mandatory law remains unaffected.

2. CONTRACT FORMATION AND USER ACCOUNTS

A contract is formed when a proposal or order confirmation is accepted, when we electronically confirm a paid order, or when the agreed subscription is enabled. Price, scope, billing period and any trial are shown or individually agreed before conclusion. Anyone creating a workspace or placing an order confirms that they have authority to represent the customer. Login credentials are personal, confidential and must be protected against unauthorized access.

3. SERVICE SCOPE AND DEVELOPMENT

The selected plan, enabled modules, service description and order confirmation define the service. iMATRIX - AI Suite may include workspaces, roles and permissions, customer and brand profiles, editorial planning, AI-assisted content creation, quality and approval workflows, media management, publishing, integrations, usage views and audit functions.

We may develop the service technically and functionally provided its essential contractual purpose is preserved. We give reasonable advance notice of material detrimental changes to ongoing paid services. Previews, beta features and features expressly described as planned are not owed unless they are contractually enabled or agreed.

4. SUBSCRIPTIONS, TRIALS AND USAGE LIMITS

Subscriptions run for the displayed monthly or annual period. A trial applies only where expressly stated at sign-up. Whether and how it converts to a paid subscription is disclosed transparently before it begins. Plans may include volume, storage, user, workspace, AI or publishing limits. When a limit is reached, functions may be restricted until the next period or additional charges may apply if disclosed or agreed in advance.

5. PRICES, INVOICES AND PAYMENT

Prices shown at order or individually agreed apply in the stated currency. VAT and statutory charges are added unless expressly included. Invoices are payable within the stated period, generally ten days. If payment is late, we may, after notice, reasonably restrict access, charge statutory default interest and necessary collection costs, and terminate after an unsuccessful grace period. Undisputed amounts may not be withheld or set off.

6. CUSTOMER AND USER OBLIGATIONS

The customer provides accurate and current contract, account and billing information, administers roles carefully and ensures that its users comply with these Terms. Security incidents, lost credentials and suspected misuse must be reported promptly to support@imatrix.ai. Before approval, the customer reviews content, AI output, audiences, rights, mandatory statements and publishing settings. It creates appropriate exports or backups of data it needs to retain outside iMATRIX - AI Suite.

7. ACCEPTABLE USE

iMATRIX - AI Suite must not be used unlawfully, deceptively, discriminatorily, abusively or in a way that threatens security. Prohibited conduct includes infringement of personality, privacy, copyright, trademark or competition rights; spam without required consent; malware; circumvention of safeguards; unauthorized access attempts; abusive load; and processing or publishing unlawful content. Reselling or independently providing iMATRIX - AI Suite to third parties requires our written approval; contractual work for the customer’s own clients within an authorized workspace remains permitted.

8. CONTENT, RIGHTS AND AI OUTPUT

The customer retains its rights in submitted content and grants us the rights required to operate, store, process, quality-check and publish it as instructed for the duration of contract performance. The customer warrants that it has the required rights and consents.

AI output may be incomplete, inaccurate, similar to third-party material or not legally free to use. It is not legal, medical, financial or other professional advice. The customer must review AI output professionally and legally before use. Binding approvals and external publications occur only through the designated permissions and workflows.

8A. TOPIC PORTAL ON IMATRIX.AI

By accepting these Terms, you grant us a non-exclusive right to display your workspace's already publicly published articles and their associated images in the topic portal on imatrix.ai. This includes creating and publishing a summary, displaying the title, company name and relevant article images, and linking to the original article. We may store, technically optimize and adapt the images to the display format for this purpose. You retain your rights to the content; use for other purposes is not covered by this provision.

Portal use is automatic while your workspace's participation is enabled and the original article, including the image used, has already been publicly published on a website used by you or your customer. Uploading alone does not publish content in the portal. Drafts, scheduled posts and images used only internally are excluded. When providing content, you confirm that you hold the necessary rights or are authorized to grant them for your customer; required consents and attribution must also cover use in the topic portal.

Portal participation is enabled by default. You can disable it in the Content settings using “Show on iMATRIX”. The portal posts and their images will then no longer be publicly displayed; the original articles remain unchanged. Articles whose original publication can no longer be verified are blocked in the portal. Statutory retention obligations and necessary internal records remain unaffected. No particular reach or inclusion in search engines or AI search services is guaranteed.

9. INTEGRATIONS AND THIRD-PARTY SERVICES

External AI, CMS, social media, cloud, communication, analytics or payment services are used only where configured, enabled or connected by the customer. Their own terms and availability also apply. We are not responsible for changes, suspensions or outages outside our control. We select our processors carefully; the customer remains responsible for the lawful selection, authorization and use of destinations it connects itself.

10. DATA PROTECTION AND CONFIDENTIALITY

We process personal data under our privacy notice and applicable law. Where we process personal data for a workspace customer, a data processing agreement must be concluded before production use where required. Both parties keep non-public commercial, technical and organisational information confidential and disclose it only to persons who need it for performance and are bound accordingly.

11. OPERATIONS, MAINTENANCE AND SECURITY

We operate iMATRIX - AI Suite with reasonable care and security measures. Continuous or completely error-free availability cannot be promised unless a separate service level agreement applies. Planned maintenance is performed outside usual peak times where possible and material impact is announced reasonably. We may take necessary protective or interruption measures in response to security risks, incidents, misuse or force majeure.

12. SUSPENSION AND CONTENT REMOVAL

Where there is a concrete indication of a material contractual or legal breach, we may block affected content, stop publications or temporarily restrict access. Unless security, law or urgency prevents it, we explain the reason and scope and provide an opportunity to remedy the issue. A full suspension remains proportionate and is lifted when its basis ends. Statutory reporting, retention and cooperation duties remain unaffected.

13. WARRANTY

We warrant that agreed features will be provided substantially in accordance with the current service description. We remedy reported reproducible defects within a reasonable period or provide a reasonable workaround. Misuse, unsupported environments, third-party changes or external service failures are not defects. We do not guarantee statements made by AI systems, reach, ranking, commercial success or approval by an external platform.

14. LIABILITY

We have unlimited liability for loss caused intentionally or by gross negligence and wherever exclusion is prohibited by law. For slight negligence, to the extent permitted by law, we are liable only for direct, foreseeable loss caused by breach of a material contractual duty and up to the fees paid for the affected service during the twelve months preceding the event.

To the extent permitted by law, liability for indirect or consequential loss, lost profit, lost savings, reputational harm and data loss that reasonable backups could have prevented is excluded. We are not liable for customer-approved content, unlawful instructions, unreviewed AI output or customer-connected third-party services. Mandatory statutory claims remain unaffected.

15. TERM, TERMINATION AND DATA RETURN

The order or order confirmation defines the term and ordinary notice period. Unless otherwise agreed, a subscription runs until the end of its selected billing period, may be terminated for that date, and renews for the same period unless canceled before renewal. Either party may terminate immediately for good cause, including a serious or repeated breach, an unsuccessful payment grace period or a material threat to the platform.

After termination, the customer may export submitted data during an announced reasonable period where the function is available and lawful. Data is then deleted or anonymised under the privacy notice, statutory retention duties and agreed deletion arrangements. Fees already due are not refunded merely because of early non-use; mandatory claims and justified termination due to our material breach remain unaffected.

16. INTELLECTUAL PROPERTY AND FEEDBACK

iMATRIX - AI Suite, its software, design, documentation, marks and content supplied by us remain ours or our licensors’. For the contract term, the customer receives a non-exclusive, non-transferable right to contractual use. Reverse engineering, copying or circumvention of safeguards is prohibited except where mandatorily permitted. We may use freely submitted feedback without payment to improve the service, without acquiring confidential information or rights in customer content.

17. CHANGES TO THESE TERMS

We may amend these Terms for an objective reason, including changes in law, functionality, security requirements or operating models. We give at least 30 days’ notice of material detrimental changes. If a change is unreasonable for the customer, it may terminate the affected subscription by the effective date. Changes requiring express consent take effect only after consent.

18. FINAL PROVISIONS

The customer may assign the contract only with our consent; consent to an assignment within a business succession may not be unreasonably withheld. We may transfer rights and obligations to a legal successor if contractual safeguards remain in place. If a provision is invalid, the remainder continues and mandatory law applies in its place. A waiver must be explicit.

Swiss law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. To the extent legally permitted, the exclusive place of jurisdiction is Lucerne, Switzerland. Mandatory venues, in particular for consumers, remain unaffected.

Questions about these Terms: support@imatrix.ai